6 Key Advantages of Customer Service Automation Automated systems for creating, assigning, tracking, and managing customer service tickets can improve efficiency and ensure issues don’t fall through the cracks. Intelligent text analysis tools, like NLP, automatically sort through and tag customer feature requests and support tickets according to topic and urgency. These requests then automatically […]
Unlocking the Power of Customer Service Automation And if the shopper has a complex issue inquiry that chatbots can’t handle, the client can leave their contact information for the representative to get in touch with them first thing in the morning. First of all—your customers expect you to be available 24/7 to answer their queries. […]